FAQ

Standard delivery typically takes 2–5 business days, depending on your location. Express delivery options may be available at checkout for faster service. Please note that orders placed over weekends or public holidays will be processed the next working day.

Yes, we deliver across South Africa. All parcels are handled by reliable courier partners to ensure secure and timely delivery to your doorstep.

Absolutely. Once your order has been dispatched, you’ll receive a tracking number via email or SMS. You can use this to monitor your parcel’s journey in real time.

1. What payment methods do you accept?
We accept secure payments via:

• Debit & Credit Cards (Visa, MasterCard)

• Instant EFT

• Mobile Wallets (e.g., SnapScan, Ozow).

• All transactions are processed through encrypted, PCI-compliant gateways.

   

Yes. We use SSL encryption and trusted third-party payment gateways to protect your personal and payment data. Your security is our top priority.

We’re currently working on integrating buy-now-pay-later options. In the meantime, all payments must be made in full at the time of checkout.

You may return unused and unopened products within 7 days of delivery for a refund or exchange. Items must be in original condition and packaging. Certain hygiene-sensitive items like opened wigs or skin products are non-returnable.

To request a return, please email us at [your email address] with your order number, item(s) to return, and reason for return. We’ll guide you through the next steps.

If your return is approved, you’ll receive a full refund excluding shipping fees (unless the item was damaged or incorrect). Refunds are processed within 5–7 business days after the return is received and inspected.